We’ve heard of hallucinations and other caveats of GenAI products. How can we rely on the Digital Front Door’s responses and be confident the generative AI is providing a correct response?
Like all AI tools, the Digital Front Door should be used as a supportive resource rather than a definitive source of truth. Users are encouraged to apply independent judgement when evaluating responses.
To enhance reliability:
Every response includes links to the original materials, allowing users to verify the information themselves.
The tool uses a Retrieval-Augmented Generation architecture, which grounds responses in a curated repository of materials provided by trusted partners. This significantly reduces the likelihood of hallucinations.
The tool matches user queries with relevant indexed content using leading-edge search technology to provide grounded responses.
All repository materials can be accessed through the library feature, presented in an Excel document that details curated content from partner organizations.
The Digital Front Door undergoes rigorous testing and fine-tuning, with internal and external validation by subject matter experts and contributing partners.
